SCHEDULE
POLICIES
SHIPPING
We ship our products via UPS or USPS. Under normal circumstances, most orders ship out within 24-48 hours. In most situations, you will know the fee for shipping prior to the package being shipped. Shipping is paid in full prior to your order being shipped. There may be special circumstances with your purchase of contact lenses in which free shipping is available. For more details, please call our office 563.659.2020.
REFUND AND RETURN
Refunds will be provided via the initial method of payment. Additionally, a patient may choose to place the refund as a credit to their account.

FRAMES
  • We will adjust frames and replace any screws free of charge for frames purchased from our offices.
  • All frames come with a 1-year warranty against manufacturer defects. While the manufacturer determines eligibility, our eyewear consultants will do everything possible to rectify any issues. A $45 warranty fee will be charged for any replacements.
  • If a patient chooses to place new lenses into an old frame, we cannot be held liable for breaks or damage.
  • A frame re-style may be available to a patient within 90 days of the order date. A $45 frame re-style fee will be charged to the patient.

LENSES
  • Lens remakes and doctor verifications will be granted, free of charge, within 90 days of the order date if the lenses were made through our offices under the following conditions: a) prescription change b) measurement change c) lab error.
  • If a patient seeks a doctor verification after 90 days after the lenses were received, the patient will be charged a $75 re-check fee.
  • If lenses were made by an outside office, we will measure the prescription in the new glasses to verify accuracy. Patients will not be reimbursed any fees an outside office charges for remakes. If patient requests a doctor verification, they will be charged a refraction fee.
  • If a patient chooses to upgrade their lens options within 90 days, then they must pay any applicable upgrade charges.
  • If a patient chooses to downgrade their lens options, no refunds will be provided, but a remake can be made at no additional cost.
  • Lens manufacturer warranties vary, with dates commencing from the date the order was paid for. See one of our eyewear consultants for your warranty details. A $45 warranty fee will be charged for any replacement needed.

CONTACT LENSES
  • Any exchange of contact lenses will be disqualified if any of the boxes received are opened, marked, or expired.
  • If materials are approved for exchange, the patient will be credited the amount they spent on the lenses at the time of purchase and will be able to use those funds towards the updated order.
  • Doctor verifications will be granted, free of charge, within 90 days of the order date if the lenses were made through our offices.
  • Lens exchanges due to defect are available to those who purchased the lenses through our offices.
CANCELLATIONS
In the event a patient wishes to cancel an order, it must be done by the close of business on the day of order to receive a full refund. Refunds requested after this point will include a $45 restocking fee and any additional lab fees.

Privacy Policy

Effective Date: 01.01.2025

At DeWitt Eyecare/Eyewear Gallery, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, interact with our services, or engage with us online.

Information We Collect

We may collect personal information that includes, but is not limited to:

Name

Email address

Phone number

Health information (e.g., vision history, medical records)

Payment information (for appointment bookings or product purchases)

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage eye care services

To communicate with you about appointments, promotions, and new services

To process payments and provide customer support

To comply with legal obligations and industry regulations

How We Protect Your Information

We implement various security measures to protect your personal data, including encryption, firewalls, and secure servers. Sensitive health information is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Cookies

Our website may use cookies to enhance your experience, including functionality, analytics, and advertising. By using our website, you consent to the use of cookies. You can opt out at any time by adjusting your browser settings.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with trusted third parties that assist in operating our website or providing services to you (e.g., payment processors, hosting services), but only to the extent necessary and in compliance with applicable laws.

Your Rights

You may request access to or correction of your personal data, as well as request its deletion, subject to any legal obligations we may have to retain certain information.

For questions or to exercise your rights, please contact us at:

Email: officemgr@dewitteyecare.com

Phone: 563.659.2020

Mailing Address: 2407 12th Street Court DeWitt, IA 52742


Terms and Conditions

Effective Date: 01.01.2025

These Terms and Conditions govern your use of the DeWitt Eyecare/Eyewear Gallery website and services. By accessing or using this website, you agree to comply with these terms. If you do not agree, please do not use our website.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of DeWitt Eyecare/Eyewear Gallery and is protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or violate any applicable laws.

Disclaimers

Medical Disclaimer: The content on this website is for informational purposes only and is not intended as medical advice. Always consult with a licensed healthcare professional for medical concerns.

Accuracy Disclaimer: We make every effort to ensure the accuracy of the information on this site; however, we cannot guarantee its completeness or reliability.

Liability Limitation: DeWitt Eyecare/Eyewear Gallery is not liable for any damages arising from your use of this website or any linked third-party websites.

Dispute Resolution

Any disputes arising from these Terms and Conditions shall be resolved through binding arbitration in the state of Iowa.

Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated effective date.

HIPAA Compliance Notice

DeWitt Eyecare/Eyewear Gallery is committed to protecting the privacy of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict confidentiality and secure your health records. We will never share your health information without your consent, except as required by law.

If you provide us with any health-related information through our website or during your visit, we will use secure methods to store and transmit that data.

Accessibility Statement

At DeWitt Eyecare/Eyewear Gallery, we are committed to making our website accessible to everyone, including individuals with disabilities. We aim to comply with the Americans with Disabilities Act (ADA) and provide an inclusive online experience. If you encounter any difficulties accessing information on our website, please contact us, and we will be happy to assist you.

Disclaimer of Medical Advice

The information on this website is provided for general informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your health.

Cookie Policy

Our website may use cookies to enhance your experience and to analyze our website traffic. By continuing to use our website, you consent to our use of cookies. You can modify your browser settings to refuse cookies, but please note that some website features may not function properly without them.

Patient Consent Forms

For telemedicine or virtual consultations, patients are required to sign a consent form acknowledging their agreement to receive care remotely. By booking an online appointment, you acknowledge and agree to the terms of our telemedicine consent.

Security

Please know that email communication via our website may not be done through a secure platform. Although it is unlikely, there is a possibility that information you include in your submission can be intercepted and read by parties other than the intended recipient. To protect your confidential information, please do not include personal identifying information such as your birth date or personal medical

information in any emails or website submissions you send to us.

Contact Information

If you have any questions or concerns about this website or the services we offer, please feel free to contact us:

Email: officemgr@dewitteyecare.com

Phone: 563.659.2020

Mailing Address: 2407 12th Street Court DeWitt, IA 52742

State-Specific Compliance (Iowa)

DeWitt Eyecare/Eyewear Gallery operates in accordance with all applicable laws in the state of Iowa. We adhere to state regulations regarding optometry practice, patient confidentiality, and advertising standards.